WAYNE, New Jersey, August 4, 2022 /PRNewswire/ — As a leader in the family entertainment business, everyone Chuck E. Cheese team members at every level are charged with maintaining the highest standards of cleanliness, fun and service as part of our brand promise to ensure that “Every guest leaves happy.”
Before our cast members commit to a single guest, we outline our brand promise and policies and begin a constant cycle of training to ensure they meet and exceed those standards every day. Guest feedback is an important mechanism that informs us when, how and why we fall short of our standards of excellence.
We take every guest experience seriously and, given the recent event in Wayne, New Jerseywe are taking steps to review our training and protocols and implement any necessary adjustments to ensure positive experiences for all of our Guests, starting with Wayne, New Jersey and continues at our other locations everywhere United States.
Our President and CEO, David McKillipsalong with members of the senior management team, will visit Wayne venue on the final stop of his ‘Listening and Learning Tour’, which he began shortly after joining CEC in early 2020. The discussion agenda will cover current performance, the recent incident and the company’s plans to improve the experience of the guests. Also Canaris, ours Dallas based DE&I partner since 2021, will facilitate employee engagement sessions during the week of August 8thand will work with the company to improve its culture and sensitivity training for all employees, which will be introduced first in Wayne, New Jersey and surrounding locations and will then be implemented in all of our US locations.
We are grateful for the opportunity to improve our experience in every aspect of our business and welcome guests to continue to provide feedback to better inform our processes. As always, our mission is to provide a fun and safe place where families can make lifelong memories and to ensure that every guest leaves happy every day.
About CEC Entertainment, LLC
CEC Entertainment, LLC is a nationally recognized leader in family entertainment and dining Chuck E. Cheese, Peter Piper Pizza brands and virtual kitchen concept, Pasqually’s Pizza & Wings. As the place where millions of happy birthdays are celebrated each year, Chuck E. Cheese’s aims to create lifelong positive memories for families through fun, food and play and is where a kid can be a kid®. Committed to providing a fun and safe environment, Chuck E. Cheese helps protect families through industry-leading programs like Kid Check®. As a strong advocate for its local communities, Chuck E. Cheese has donated more than 19 million dollars to schools through their fundraising programs. Peter Piper Pizza offers dining, entertainment and entertainment with a neighborhood pizzeria feel and a “pizza made fresh, families happy” culture. Peter Piper Pizza prides itself on providing quality food and entertainment that reconnects family and friends. Established in 2020, Pasqually’s Pizza & Wings offers a different, personalized dining experience outside of a restaurant setting that amps up classic pizza and wings and operates out of 400 haunted locations nationwide. The company and its franchisees operate a system of nearly 600 Chuck E. Cheese’s and more than 120 Peter Piper Pizza locations, with locations in 47 states and 17 foreign countries and territories. For more information, visit chuckecheese.com, pasquallyspizza.com and peterpiperpizza.com.
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SOURCE CEC Entertainment, LLC